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Warranty

Scotsman Warranty: Your peace of mind is guaranteed.

Thank you for considering Scotsman, world leaders in ice machine technology for more than 50 years.
Please make note of the installation and warranty requirements for your purchase. Good installation is a
pre-requisite for the optimum running of your ice machine. Full installation instructions are included in the operation manual supplied inside the machine. We also offer full installation and commissioning service for an extra fee. Please ask your sales consultant.

Warranty within South Africa:

Available in all Major Cities: i.e. Cape Town, Johannesburg, Pretoria, East London, Durban, Port Elizabeth and Bloemfontein. Customers situated in outlying areas need to take their machine to the local repair agents in the major cities in order for warranty work to proceed. Please contact the office of Scotsman Ice Systems for the number of a repair agent near you. Tel: 010 590 0609/011 826 6742.
NB – INCORRECT INSTALLATION IS NOT COVERED UNDER WARRANTY AND WILL BE CHARGABLE.
Your SCOTSMAN ice maker is covered for 12 months from date of installation for replacement of faulty parts and workmanship. Extended warranty is available for a further 12 months on replacement parts, if the machine has been serviced in our workshops or by an approved local dealer within the of the original 12th month period.
(All transport and travelling costs are for the customer’s account.)

Warranty outside South Africa:

For Exported machines the warranty is limited to 12 months covering replacement of faulty parts only. We will request that the faulty part be returned to South Africa and upon receipt we will despatch the replacement.
Transport costs for the replacement parts are not covered under the Scotsman warranty,
however if the machine is returned to our workshops labour will be supplied free of charge,
with the exception of ICE FLAKERS which carry a six month labour cover only.
Travelling and transport costs are NOT covered under Scotsman warranty.

Servicing

Please remember the machine has moving parts and regular servicing of the equipment at least annually is highly recommended.
Servicing is not covered by warranty. Should your machine be dirty and in need of servicing the technician will advise you. Failure to service regularly may affect the validity of your ice maker.
Scotsman Ice Systems warranty excludes defects due to external reasons for example:
1. Exposure to chemicals, chemical vapours or any other agents.
2. Electrical supply power failure or incorrect wiring or power surges.
3. Water supply failure or pluming problems for any reason.
4. External drain line malfunctions.
5. Failure to clean and maintain as set forth in the Products manual.
6. Installation not in accordance with the Products manual.

WATER FILTERS

We highly recommend purchasing water filters to fit on the incoming water line. The reduction of scale deposits in the water system will reduce maintenance costs and prolong the life of your icemaker.

 

Pdf-Icon Warranty Policy   Pdf-Icon Warranty Claim Forms

 

For more information on warranty regarding your Scotsman ice machine, please call or e-mail our offices today!

 

Tel. +27 (010) 590 0609 / 087 720 0245/6/7/8
Fax. +27 (011) 826 4123 / 086 634 0803
e-mail: warranty@scotsmansa.co.za